psychology

psychology It was excruciating to watch Anthony Weiner, a U.S. Representative from New York, making public amends this week for tweeting lewd photos of himself to a young woman he didn't even know. He was clearly mortified -- at least his taut jaw and flat expression suggested that he was. But politicians are practiced at sending non-verbal messages, and Weiner was no doubt using every tool in his kit. Maybe he was just chagrined and upset at getting caught in such a foolish stunt. He hasn't won my trust back yet, and I'm guessing that others feel this way as well. Trust recovery -- apologizing, promising change, insisting we've changed -- is tricky business.

Weiner has a lot of wronged relationships to make right, especially those with constituents and family. But it's not always easy. And indeed some people will never accept his proffered amends. It appears that some people are quick to forgive, whereas others see only burnt bridges. Why is that? Is there a fundamental psychological difference between those who accept reparations readily and those who do not? And can the unforgiving be brought around? A study from the University of Pennsylvania offers some insight into the psychology of trust -- both violation and repair. Psychological scientist Maurice Schweitzer, an expert on organizations and decision making, decided to explore the idea of trust recovery in the lab. He and his colleagues, Michael Haselhuhn and Alison Wood, wanted to see if basic beliefs about moral "character" influence trust violations and forgiveness. They also wanted to see if they could modify those beliefs .

and in doing so make people more or less forgiving. The scientists recruited a large group of volunteers to play an elaborate game involving breaches of trust and reparations. But before the game started, they primed the volunteers with different beliefs about moral character. Some were nudged to believe that people can change -- that people can and do become more ethical and trustworthy if they sincerely set their minds to it. The others were primed with the opposite belief -- basically that scoundrels will always be scoundrels. This core belief is surprisingly easy to manipulate, and the researchers did it here simply by having the volunteers read essays arguing for one belief or the other.

psychology